If you’re having difficulty with your wireless network or internet, voice or phone service, security or data, or IT performance or productivity, Webjogger is here to help. Read our Frequently Asked Questions, and if you need personal assistance simply send us a message.

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To set up remote access to your computer or network, first you’ll need to install a remote desktop software such as TeamViewer, Microsoft Remote Desktop, or AnyDesk on both the computer you want to remotely access and the computer you will be using to access it.

Then, you need to configure the software to allow remote access and set up security options such as passwords or two-factor authentication.

Once configured, you can use the software to remotely access and control the other computer from anywhere with an internet connection. It’s important to ensure that both computers have a reliable internet connection and that you take appropriate security measures to protect your data and privacy when using remote access software.

There are a number of reasons why your device may be unable to connect to the internet.

  • First, check that you’re connected to the right WiFi network or Ethernet:
    • On Mac OSX, this is in the top right on the toolbar
    • For Windows, this is usually found in the bottom right of the taskbar
  • If the problem is only on a single device, try restarting the device and, if you’re using a wired connection, make sure that the ethernet cable is plugged in
  • Make sure the device isn’t in “Airplane Mode”
  • If many/ all devices are offline, try restarting the router/ firewall and modem
  • If problems persist, contact your Internet Service Provider (ISP) to inquire if there’s a current outage in your area

No resolution from your ISP? Give us a call at (845) 757-4000

First, verify that you’re successfully connected to the internet, then make sure the username and password have been entered correctly. These credentials are usually based on the Windows network username and password used to access your office computer, but it’s worth double checking. Many customers also use Multi-Factor Authentication (MFA) for the VPN, so be sure you have your token available if applicable.

Once you’ve verified that your credentials are correct,

  • Try a different network or VPN protocol. Some public WiFi networks may block VPN connections for security reasons
  • If you’re on your home network, your router may not be configured to support VPN connections. For more information, check the documentation for your router and VPN provider
  • Make sure you have the latest version of your VPN software running; out of date software could be preventing access
  • It’s also possible that the VPN server may be down or experiencing technical difficulties. Try connecting to a different server, or contact your VPN provider if you continue experiencing problems.

If you’ve lost or deleted important files, you may be able to recover them using data recovery software that can scan your computer’s hard drive and attempt to recover deleted or lost files. It’s important to note however, that data recovery is not always successful and some files may be permanently lost.

To maximize your chances of recovery, it’s recommended to stop using the affected drive or storage device as soon as possible to avoid overwriting any deleted files. Additionally, it’s a good idea to back up your important files regularly to prevent data loss in the future.

To fix a slow computer, the first step is to identify the root cause of the problem. This can often be done by checking the system resources (e.g., CPU, memory, disk usage) to see which programs or processes are using the most resources. Some common causes include:

  • Not enough free disk space
  • Too many programs running at once
  • Outdated hardware or drivers
  • Malware or viruses
  • Fragmented or corrupted hard drive

From there, you can take the appropriate steps to address the issue, such as uninstalling unused programs, updating drivers or hardware, running antivirus scans, and defragmenting the hard drive.

In some cases, it may be necessary to upgrade certain hardware components, such as the RAM or hard drive, to improve performance. As your managed IT provider, Webjogger can help diagnose and fix the issue.

First, check that drivers are installed and that the printer is mapped correctly. Some locations use a “department” or “user” code to print. If that’s the case here, add the printer code to Printer Properties or Printing Preferences. Note that setup may vary depending on the printer.

Check to make sure the printer isn’t out of paper or toner. Some printers will allow you to print in greyscale if you’re out of color ink, while others won’t allow you to print at all, even if you’re only printing in black and white.

Physically connect your second monitor using the appropriate cable, which is commonly an HDMI cable, and turn on both monitors. Next, open the display or display settings menu

  • On a Windows device:
    • Right click the desktop and select “System Preferences” > “Display Settings”
  • On a Mac:
    • Click the apple Menu and select “System Preferences” > “Displays”

In the settings, click “Identify” which will show you which monitor is which. Choose the second monitor and select “Extend Display.” Alternatively, you can choose to duplicate your displays if you’d like to show the same thing on both monitors (this is handy for presentations).


If you have general questions, browse through to find quick solutions to common problems. If your question isn’t answered there, feel free to send us a message for personalized support.

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Outsourcing IT is a great choice in many circumstances. First, outsourcing IT can be much more cost-effective than hiring someone in-house to handle IT full time. With an outsourced solution, you’re also typically getting access to a team of professionals, rather than one person, at a much lower cost than hiring a full-time employee. This team is often made up of people with a variety of skills and experience.

With an outsourced IT solution like Webjogger, your company is also able to decide on your level of support and the services you need, which is particularly good for small businesses who may not need constant IT support.

Outsourcing IT can reduce operational costs in many ways including: 

  • Talent Pool: Tapping into talent you may otherwise not have within your own organization. IT providers have multiple people on staff with a variety of skills and expertise. It can be difficult for an in-house person to be able to keep up with all the ongoing changes in the IT world. Having a team of people at the ready to help with the various facets of IT is peace of mind in so many ways. 
  • Training + Hiring: The cost of training or recruiting IT employees can be significant; this expense is the responsibility of the IT company you outsource with, saving you time and money.  
  • IT companies have specialized systems and processes in place and can complete tasks more quickly and efficiently than any in-house team could manage. 
  • Scaling Techstack Costs: IT providers serve many clients which enables them to get deals on critical tools, software licenses, infrastructure tech, and more, which can be spread out between those accounts, lowering service costs for everyone involved. 
  • Less $$$ Spent on Big Purchases: Rather than having to pay out-of-pocket for big ticket items like servers, computers, and other systems, an IT provider can provide their own equipment. 
  • Risk Management: An IT provider will assume the risks related to their services including cybersecurity threats and regulation compliance which can be a big expense for companies to manage in-house. 
  • Scaling to Company Size: A company can easily scale up or down their IT services based on their needs at any time when using a provider. That means they don’t have to hire or lay off employees which can be costly and disruptive to the organization. 
  • Staying Current: Technology very quickly becomes outdated or obsolete. An IT provider is the responsible party when it comes to keeping up with technological advances and will ensure the company is staying ahead of the curve. 
  • Fixed Costs: IT services typically involve a fixed monthly fee which makes it easier for company to budget these expenses and predict cost changes when needing to scale up or down. This is much better than getting hit with a big expense or fluctuating costs with in-house teams. 

By outsourcing IT, you reduce overall expenses and improve the quality of IT services being provided. It’s a win-win.

When selecting an IT service provider, it’s crucial to first verify that they offer the specific services your business requires and that their level of expertise aligns with your needs. Evaluate their track record by reviewing available testimonials and case studies. Additionally, ensure they are up-to-date with the latest technological advancements, which can be gauged through their certifications and technology partnerships.

Choosing the right IT provider can seem daunting. We are here to discuss your needs and concerns and will provide honest feedback if we believe our services might not be the best fit for you.

A reliable IT partner will have robust systems to protect against cybersecurity threats, including encryption, firewalls, and intrusion detection systems, along with regular security audits. They should transparently provide details on how they safeguard your data and the industry standards and regulations they adhere to. Contracts with the IT provider will clearly outline data security expectations and their commitment to regularly updating and auditing systems.

Yes! Partnering with an IT service provider can significantly enhance your company’s efficiency and productivity. By outsourcing technical operations, you’ll free up valuable time to focus on core business functions and growth. Professional IT support ensures faster technology deployment, improved system uptime, and quicker resolution of technical issues, leading to optimized performance. Learn more in our “Top 5 Reasons to Outsource IT” ebook.

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